Frequently Asked Questions (FAQs)


Q: How do I schedule a tour? Do you accept walk-ins?

A: You may schedule a tour online through our website or by calling the Leasing Office at (412) 481-1112. We also accept walk-ins during normal business hours: Monday-Friday, 9am-4pm.


Q: How do I apply for an apartment?

A: You can apply for an apartment in person at the end of your tour, or you may always fill out the application online at if you need more time to make a decision.


Q: Who needs to apply?

A: Any person over the age of 18 who will be living in the apartment.


Q: Are there any upfront fees?

A: In order to complete the application process, you will need to pay the $50 application fee and $99 security deposit.

Q: What documents can I use to provide proof of income?

A: You may use an employee offer letter, 2 most recent pay stubs, or last year’s tax documents showing the required monthly income of 3.5x the monthly rent. If you have income from several sources or are not sure what documentation you should provide, our Leasing Office will be happy to help.


Q: Do I need a cosigner?

A: The need for a cosigner is determined by your credit check and income. The Leasing Office will notify you if a cosigner should be added to the application.


Q: How will I know if my application has been approved?

A: You will receive a notification usually right away once we have processed your screening and all documents have been submitted and uploaded. If there is a credit hold, or if you have a criminal past, this will hold up the screening process up to 72 hours.


Q: Do you offer short term leases?

A: Yes, we offer short term leases starting at 3 months up to our standard 12 months. Please contact the Leasing Office for short term restrictions and premiums.


Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card. You can also mail a paper check or money order to McKinney Properties’ Corporate office.


Q: What utilities are included in rent?

A: Water, sewer, and trash removal are included in the rent.


Q: Do you offer furnished apartments?

A: We do not offer furnished apartments. However, if you are interested in furnishings, we would be happy to direct you to local furniture rental companies.


Q: Is parking available?

A: Yes, we offer both uncovered lot and covered garage parking. Rates range from $30 - $70 per month depending on the location.

Q: Is on-site laundry available?

A: Yes, all our 2 Bedroom apartments offer in-suite laundry. Our community also has coin-operated laundry rooms on every floor.


Q: Do you allow pets?

A: Yes, we are a pet friendly community. We allow up to 2 cats and 1 dog per apartment with a $300 non-refundable fee per pet and an additional $25 per month, per pet. Please contact the Leasing Office for a complete list of breed restrictions.


Q: Is access to the building secured?

A: Yes, we have a fully secured property with an electronic fob entry system that is controlled by office staff.

Q: Can I reserve the building's social room?

A: Yes, you may reserve our social room with a security deposit of $50.

Q: Do you have a pool? When is it open?

A: Yes, our heated pool is open from early May through October, weather depending. Daily hours will be distributed to residents each year.


Q: What will I need to provide before I can move into my apartment?

A: Before you can receive your keys, you will need to sign your lease, provide your Duquesne Light account number, provide proof of Renter’s Insurance, and pay the rental amount due.


Q: How can I submit a maintenance request?

A: You may submit a maintenance request online through your Resident Portal, over the phone, or in person at the Leasing Office.


Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call or visit the Leasing Office. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.


Q: I want to renew my lease. What do I need to do?

A: Renewals are sent out prior to your lease expiration.  You can electronically sign the renewal through your Resident Portal, or you can sign the paper copy you will receive via mail and return it to the Leasing Office.

Q: I will be moving out. What do I need to do?

A: You will need to notify the Leasing Office of your intent to move out at least 120 days prior to your lease’s end date. This can be in the form of an official letter or an email. We will then send you a Move-Out Checklist to review. This checklist includes, but is not limited to cleaning your apartment, transferring or canceling your electric account, transferring or canceling your cable and internet, providing your forwarding address with USPS and the Leasing Office. On the last day or your lease, you should submit keys and any parking passes for the apartment.